Cancellation will be charged as follow:
- More than 7 days prior to trip departure. No charge.
- Within 7 days before arrival: 10% charge
- Within 5 days before arrival: 40% charge
- Within 3 days before arrival: 60% charge
- Within 48 hours before arrival: 100% charge
Final payment is due 2 days in advance of the tour.
These
payments are due in our office or submitted online 3 days prior to the
departure date. If reservations are made less than 2 days prior to
departure, payment in full is required at the time of booking. If final
payments are not received on time, Mekong Tours may cancel the
reservation and invoke the cancellation fee.
Except if otherwise
agreed by Mekong Tours, Client's payment shall be executed by cash,
credit card or traveller's cheques. Except for cash payment, a service
charge may apply (3% of the card holder). In cases where credit
facilities have been agreed with the Client/Agent, payment shall be
executed by swift or telegraphic transfer to the appropriate Mekong
Tours bank account. Any bank charges levied by the sending bank
relating to transfers to must be paid by the Mekong Tour Client/Agent.
Payment will be settled through our bank account at least 2 days before arrival.
Refund of Unused services
No
refunds or exchange can be made in respect of accommodation, meals,
sightseeing tours, transports or any other services which are included
in the tour prices but not utilized by the tour member.
Voucher
Voucher
will be issued by Mekong Tours after the booked trip is confirmed and
payment is completed. A service voucher will be sent by email/fax or
snail mail to passenger.
Liability and Insurance
Mekong
Tours is not responsible for any loss, injury or damage sustained by
passengers incurred due to delay, accidents, natural disaster,
political actions and unrest must be borne by passengers. Passengers
are required to have full travel insurance. Should this occur, we will
endeavour to substitute suitable arrangement of similar value.
Participation on any tour implies full agreement to above conditions by
all parties involved.
Confirmation
All
confirmations are generally confirmed by return fax or e-mail within 2
working days. In case immediate confirmation is not possible, we will
inform you of the booking status at the time of reservation.
Child discount:
- Under 2 years: Free of Charge
- From 2 to 5 years old: 50% of adult's fare
- From 5 to 12 years: 75% of adult's fare