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How can I book an international airline flight?
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Currently we do not have a search for international flights (coming soon!), but
we do list promotional rates for flights originating in Vietnam .
To book one of these promotions or inquire about other international flights originating
in Vietnam,please contact the Customer service team at Inquire Now, by email at info@online24h.info , or + 84 90 2573234 outside of Vietnam.
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How can I pay ?
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Customers within Vietnam:
For customers within Vietnam, we accept payment by cash, credit card and bank transfer.
Cash: We can receive cash payment either advance in our office or in person upon delivery.
Bank transfer: Bank transfers can be made from a bank account within Vietnam. We will provide you with our banking details at the time of confirmation of the booking.
Credit Card: We can accept payment by credit in advance by online payment link or at the time of delivery by imprint method. For your protection, in either case, we will need you to verify with a legal identification (e.g. passport, drivers license) before charging your credit card and your signature on the receipt of the credit card payment at the time of delivery. We will inform you in advance of purchase of any credit card fees that may apply.
For international tickets departing from Vietnam, we only accept the imprint method payment proceeded in our office in Hanoi or HCMC.
Customers outside Vietnam:
For customers outside Vietnam who purchase services prior to arrival in Vietnam, we can only accept payment by credit card and Western Union; we cannot accept cash at the time of a later delivery.
Credit Card: You can purchase directly on our website, or we can provide you with a secure link after the services have been confirmed. In both ways, we will only proceed with the payment after reconfirming with you. For your protection, we will need you to sign the receipt of the credit card payment upon delivery and verify with a legal identification (e.g. passport, drivers license) received before charging your credit card or send us a proof of ID upfront to payment if no delivery is required. We will inform you in advance of purchase of any credit card fees that may apply.
For international tickets departing from Vietnam, we only accept the imprint method payment proceeded in our office in Hanoi or HCMC.
Bank transfer: Bank transfers can be made from your bank account abroad. We will provide you with our banking details at the time of confirmation of the booking.
Western Union: We can accept payment through any banks worldwide using Western Union service. We will send you our receipt details and then will need the control number from you in order to finalize the receipt of payment.
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How can I book a domestic airline flight?
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To search for domestic tickets within Vietnam , please
select the destination city, arrival city, the dates and whether it is one-way or
a return ticket. Then, please select from the available price and schedule options
and proceed to bookings.
Currently, we cannot check availability of
these flights online. To inquire about a flight, please either book the flight with
payment information and we will wait to charge you until after the flight has been
confirmed, or inquire online with customer service at Inquire Now, by email at info@online24h.info , or + 84 90 2573234 outside of Vietnam.
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When do I need to pay?
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All airline tickets must be paid for before or at the time of delivery of the ticket.
Some airline carriers allow us to hold bookings for a limited period of time before
paying for the ticket and issuing it.
Your credit card will not be billed until after we confirm availability of the flights
and confirm that you would like to purchase and issue the ticket.
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What if need to cancel or change my itinerary?
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If you need
to make changes or cancel your itinerary, please contact a customer service representative
directly by phone if less than 24 hours in advance and by email or phone if more
than 24 hours in advance.Charges will depend on the policies of the airline with
which you are booked. We will inform the cancellation policy of the airline before
you purchase your tickets.
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Do you have electronic air tickets?
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Very few of the airlines in Vietnam offer electronic
ticket. If an electronic ticket is available, we will issue an electronic ticket
instead of a paper ticket, unless a paper ticket is specifically requested by the
customer. Electronic tickets will be emailed or faxed to the customer.
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How can I receive delivery of a paper airline ticket?
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The method and cost of delivery of ticket will depend on your location and your
preferences.
- For customers in Hanoi and Ho Chi Minh City, we
offer free delivery of your tickets to your local residence or office address.
- For customers in Vietnam but outside of Hanoi
or Ho Chi Minh City, tickets will be delivered by EMS at the customer’s expense.
- For customers outside Vietnam, tickets can be
purchased in advance and held for delivery later to a hotel or resort or can be
shipped internationally at the time of purchase. For delayed delivery to a hotel
or resort, a charge of $5.00 per delivery will apply. International shipping is
available by Federal Express, DHL or a local provider within Vietnam at the customer’s
choice, and all shipping fees will be paid by the customer.
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What happens if I make a booking and then do not confirm or pay?
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When you make an airline booking, we can hold the booking for a limited period of time, which depends on the availability of the flight and the airline. If we have not received confirmation from you after two emails or faxes, we will automatically cancel the booking.
If you confirm the booking but arrange to issue and pay the ticket later, we will inform you of the deadline for payment. If you do not make payment before this deadline, the booking will be automatically cancelled
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How can I book a hotel room?
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Simply select the hotel in which you would like to stay (or email or call us with your requests and we will make recommendations). Once you have selected a hotel, proceed with “Book Now” and please fill out all customer and payment information, as well as any special requests.
We will confirm the availability of the hotel.
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How do I receive the hotel confirmation?
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After we have confirmed the availability of the hotel, we will fax or email you final confirmation. No delivery is needed.
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What does your hotel price include?
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The hotel prices on our website include all tax and service charge. However room rate may include or exclude breakfast depending on hotel policy.
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Can I always get the hotel room I want?
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We always try our best to satisfy your requirement. But we cannot guarantee the availably of all hotel rooms, especially in the high seasons or the time when special events happen.
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Travel To Vietnam
FAQ